Frequently Asked Questions

​How do I place an order?​

All orders need to be placed through our website www.humpytoyplanet.com. For the moment we do not accept orders over the phone or through email or chat. We offer a secure checkout and accept all payment methods.  We are ready to assist you if you have questions during the order placement at humpytoyplanet@gmail.com

What payments are availiable?

Humpy's toy planet is accepting as method of payment al Major credit cards and PayPal.

Shipping and Handling

 USPS  is our main shipping provider.  Handling time is usually 3 business days .

Return Policy

Unopened Items

Unopened and unused items can be returned within 30 days unless specifically stated on the product details page. The packaging must be in the same condition as when initially received.

Opened Items

Opened items are not elligible for returns. this includes:
  • Items that have been opened or removed from the packaging
  • Items that have visible indications that the packaged has been opened
  • Opened cases that are no longer factory sealed

Clothing and Apparel

Used or worn clothing, apparel, halloween costumes, and accessories may not be returned.

Damaged and Defective Items

Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 30 days of receiving your order. You will have to submit picture of the defective item. 
The following issues do not qualify as a defective product:
  • Minor cosmetic paint issues
  • Package condition 

How to return an Item

Please contact us at humpytoyplanet@gmail.com and we will provide returning instructions as needed. 

Return Shipping - Domestic Customers

Return happens as a self-return option (a carrier or service of your choice) you will  have to pay the cost charged by the carrier selected and will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return.

 

 

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